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Send us a message and check out some of our most frequently asked questions here

Home > FAQ's


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  • Do I need to make an showroom appointment?
    Our showroom is open to the public Mon-Sat 9am-6pm Sun 10am-4pm, however, due to continued high demand for our product and services, we highly recommend that you make and appointment prior to visiting to avoid a long wait.
  • Do you offer finance?
    Yes. Ask us for details of our incredible finance offers.
  • Can I trade-in my hot tub?
    Yes. Ask us for details of our hot tub trade-in program.
  • Can I hire a hot tub from you?
    Unfortunately, we do not offer this service.
  • Where can I buy chemicals, accessories and parts?"
    Select 'Store' in the main menue and shop online for all your watercare needs. > Sign up and earn points with every purchase > Subscrivbe and save up to 15% > Free delivery on orders over £50 Alternatively, drop by our showroom where we stock a limited selection of the main chemicals and accessories.
  • Do you offer servicing and repairs?
    Yes, we offer support on Hydropool branded hot tubs & swim spas. Simply contact our Service Department Mon-Fri 9am-5pm by phone 01342 311000 opt 4, or email
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The Spa Showrooms, London Road, Hilsea, Portsmouth, Hampshire, PO2 9RR

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Call us today or visit our appointment page to find a time that is convenient to see one of our experts

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Email or contact us through our LiveChat facility

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Our Opening Hours

Mon-Sat 9am-6pm, Sun 10am-4pm

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